Privacy Policy
Your privacy matters to us. We handle your personal data with care and transparency.
Introduction
At Arts Modeling Agenc, we understand that trusting us with your personal information is a big decision. This privacy policy explains how we collect, use, protect, and share your data when you work with our 3D model preparation services. We've written this in plain English because legal jargon shouldn't get in the way of understanding your rights.
Operating from Cairo, Egypt, we comply with applicable Egyptian privacy laws while maintaining international best practices for data protection. When you choose our services, you're not just getting technical expertise—you're partnering with a team that respects your privacy.
Information We Collect
We collect information in several ways, and we want you to know exactly what we're gathering and why it helps us serve you better.
- Contact Information: Your name, email address, phone number, and business details when you reach out to us
- Project Files: 3D models, design files, specifications, and related documents you share for preparation work
- Communication Records: Emails, messages, and call notes from our project discussions
- Technical Data: File formats, printing requirements, material preferences, and project specifications
- Website Usage: How you navigate our site, pages visited, and time spent on different sections
- Payment Information: Billing address and transaction details (though we don't store credit card numbers)
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering quality 3D printing preparation services. We don't collect data just to have it—everything has a reason.
Your project files are the heart of our work together. We analyze, modify, and optimize these files to ensure successful printing outcomes. This might involve adjusting geometries, adding supports, or modifying wall thicknesses based on your printing requirements.
- Preparing and optimizing your 3D models for various printing technologies and materials
- Communicating project updates, timelines, and technical recommendations
- Processing payments and maintaining accurate project records
- Improving our services based on project complexity and client feedback
- Providing technical support and answering questions about file preparation
- Maintaining quality records for potential revisions or future similar projects
Data Storage and Security
We take data security seriously, especially since your project files often represent significant intellectual property and creative work. Our security measures reflect the trust you place in us.
All project files are stored on encrypted servers with restricted access. Only team members directly involved in your project can access your files, and we maintain detailed access logs. We use industry-standard encryption both for data storage and transmission.
- Encrypted file storage with regular security updates and monitoring
- Access controls limiting file visibility to assigned project team members
- Secure file transfer protocols for all client communications
- Regular backups stored in separate, secure locations
- Network security measures including firewalls and intrusion detection
- Annual security audits and vulnerability assessments
Information Sharing and Disclosure
We don't sell your information to third parties. Period. However, there are specific, limited circumstances where we might share certain data, and you deserve to know about each one.
Most of our work happens in-house, but occasionally we partner with specialized printing facilities or material suppliers to ensure the best outcomes for your projects. When this happens, we share only the technical specifications necessary to complete the work.
- Service Partners: Printing facilities or material suppliers who need technical specs to complete your project
- Legal Requirements: When required by Egyptian law or valid legal processes
- Business Protection: To protect our rights, property, or safety, or that of our clients
- Business Transfers: In the unlikely event of a business sale or merger, with advance notice to clients
Your Rights and Choices
Your data belongs to you, and you should have control over how it's used. We've made it straightforward to exercise your rights regarding your personal information.
- Access: Request copies of all personal data we have about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request removal of your data (subject to business record requirements)
- Data Portability: Receive your data in a common, machine-readable format
- Processing Limits: Restrict how we use your information in certain circumstances
- Communication Preferences: Opt out of marketing emails while maintaining project communications
To exercise any of these rights, simply contact us using the information provided below. We typically respond to requests within 7 business days, though complex requests might take up to 30 days.
Data Retention
We don't keep your data forever. Our retention practices balance your privacy rights with practical business needs and legal requirements.
Project files are typically retained for 12 months after project completion, allowing for revisions or similar future projects. Contact information remains active as long as you're a client or until you request removal. Financial records are kept for 7 years as required by Egyptian tax and business regulations.
If you want your project files deleted immediately after completion, just let us know. We're happy to accommodate this request, though it means we won't be able to help with quick revisions or reference previous work for future projects.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our services. Most of these are essential for the site to function properly.
- Essential Cookies: Required for basic site functionality like contact forms and secure connections
- Analytics Cookies: Help us understand which content is most helpful to visitors
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookie settings through your browser, though disabling certain cookies might affect site functionality. We don't use advertising cookies or share cookie data with advertising networks.
International Data Transfers
While we're based in Cairo, Egypt, some of our technical infrastructure and service partners may be located in other countries. When your data crosses borders, we ensure it receives appropriate protection.
We use cloud services that meet international security standards and have data processing agreements that require the same level of protection we provide domestically. Any international transfers are conducted under appropriate legal frameworks to protect your privacy rights.
Children's Privacy
Our services are designed for business and professional use. We don't knowingly collect personal information from children under 16. If you believe we've inadvertently collected such information, please contact us immediately so we can remove it.
Policy Updates
Privacy practices evolve, and so might this policy. When we make changes, we'll notify existing clients by email and update the effective date at the top of this page. Significant changes will include a clear summary of what's new.
We encourage you to review this policy periodically, especially if you're a regular client. Understanding how we handle your data helps build the trust that makes our working relationship successful.
Questions About Privacy
We're here to help with any privacy questions or concerns you might have.
Email: contact@artsmodeling.art
Phone: +201129855563
Address: Villa 12, Beshir Neama street, Behind el nozha police station, heliopolis, El-Nozha, Cairo Governorate, Egypt